Privacy Policy
Privacy & Cookie Policy
At Craafted Impex Private Limited ("Craafted," "we," "us"), we prioritize your concerns about online privacy and security during your browsing and shopping experience on our website. We are committed to ensuring that the information you provide is treated with utmost care. Please review the following details to understand more about our Privacy Policy.
This Privacy Policy outlines how we handle personally identifiable information ("Personal Information") collected when you access or use our website. It's important to note that this policy doesn't extend to practices of companies not owned or controlled by us, or individuals not employed or managed by us, even if you accessed their websites or services through ours.
What types of personal information does Craafted collect?
On the Craafted website, you can participate in various activities without providing personal information. Depending on the activity, some information is labeled as mandatory, while some are voluntary. Failure to provide mandatory data for a specific activity will restrict your participation. However, when you register to order products as a Craafted customer, we may collect contact information such as your name, phone numbers, address, and email address. Additionally, profile information, details about your purchases, and interactions with us may be gathered.
How is your personal information used?
Craafted collects your information to provide services, comply with legal obligations, and enhance our products and services. We do not sell, rent, or share your personally identifiable information with third parties in any manner other than disclosed in this Privacy Policy.
Craafted may use this information to:
- Process your financial transactions and service your order.
- Respond to your service requests, queries, and concerns.
- Send you information about products or services.
- Administer your account.
- Keep you informed about special offers, promotions, important events, and new launches.
- Investigate, prevent, or take action regarding illegal activities and/or violations of our Terms of Service.
- Improve your interaction experience with Craafted, including tailoring services and offerings to you.
In certain situations, Craafted may disclose personal data in response to lawful requests by public authorities or when required by law to protect rights, safety, investigate fraud, or respond to government requests.
Updating Your Personal Information:
You have the right to access, correct, or delete your Personal Information and privacy preferences at any time. This can be done by clicking on the "My Account" link, where you can immediately view and modify most of your Personal Information. Certain information may only be changed by contacting support for security purposes, and we will promptly respond to your requests.
Please note that we do not store your credit/debit card information in your personal profile.
Information Sharing With Service Providers:
Craafted uses external payment processing companies to bill for our goods and services. To our knowledge, these companies do not retain, share, store, or use personally identifiable information for other purposes. We also share Personal Information with specific companies performing services on our behalf, and we only share what is necessary for them to perform those services. We require these companies to protect the data as outlined in this policy and limit its use to the performance of services for Craafted. We do not sell or provide Personal Information to other companies for their own marketing.
Data Retention:
We retain your information as long as your account is active, as needed for providing services, or to fulfill legal obligations. If you wish to delete your account or request that we no longer use your information for services, contact us at care@craafted.in We will use and retain your information as required to comply with legal obligations, resolve disputes, and enforce agreements.
How we use cookies:
A cookie is a small file placed on your computer's hard drive, seeking permission for placement. Once accepted, it helps analyze web traffic and notifies you when visiting a particular site. Cookies enable web applications to respond to you individually, tailoring operations based on your preferences.
We use traffic log cookies to identify pages being used, analyze webpage traffic, and improve our website to align with customer needs. This information is only used for statistical analysis before being removed from the system.
Cookies assist in providing a better website experience by allowing us to monitor which pages are useful. They do not provide access to your computer or any information beyond what you choose to share.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline them, potentially limiting your full advantage of the website.
Unsubscribe:
You can opt-out of receiving Craafted's email updates and newsletters by clicking the "My Account" link on the website and making the appropriate selections. The choice to opt-out is also generally available during the sign-up process. While you may not opt-out of non-promotional communications, such as changes to Terms of Service or service-related announcements, you have control over promotional emails.
Protection of your Personal Information:
Your Personal Information submitted through the Site is protected in various ways. It resides on secure servers accessible only to selected Craafted personnel via password. Your Personal Information is encrypted during transmission to Craafted. Sensitive information (e.g., credit card numbers) entered on registration or order forms is encrypted using transport layer security technology.
We strive to safeguard your Personal Information during transmission and upon receipt. However, no method of transmission over the Internet or electronic storage is 100% secure. While we consider the sensitivity of collected Personal Information and employ current technology for protection, we cannot guarantee absolute security.
If you have additional questions beyond the privacy and security policy, please contact us. We value your feedback and continuously aim to enhance our services to meet your needs. This policy may be revised from time to time.